LUMIVO PRIVACY POLICY

Lumivo Global Pte. Ltd. (“Lumivo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Lumivo collects, uses, discloses, and protects personal information when you access or use lumivolife.com, purchase digital vouchers, or use our related services (collectively, the “Services”).

By using the Services, you acknowledge this Privacy Policy.

The Services are operated by:
Lumivo Global Pte. Ltd.

Lumivo operates a digital commerce platform through which customers can discover and purchase digital vouchers, local deals, experiences, products, and promotional offers.

The underlying goods and services associated with Vouchers may be provided and fulfilled by participating merchants in their respective markets.

Depending on how you use the Services, we may collect:

Information You Provide

• Name;
• Email address;
• Telephone number;
• Account information;
• Order and purchase details;
• Voucher information;
• Customer support communications; and
• Other information you voluntarily provide.

Payment Information

Payments are processed by third-party payment providers. Lumivo does not store full payment card numbers or security codes.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable requirements.

Technical Information

We may automatically collect information such as:

• IP address;
• Browser and device information;
• Pages visited;
• Website usage information;
• Access times; and
• Security-related information.

We may use personal information to:

• Process purchases and payments;
• Deliver digital Vouchers;
• Facilitate Voucher redemption;
• Provide customer support;
• Manage orders, refunds, and payment disputes;
• Prevent fraud and unauthorized activity;
• Operate, maintain, and improve the Services;
• Communicate with you about your purchases and Services; and
• Comply with applicable legal and regulatory requirements.

Where permitted by applicable law, we may also send marketing communications. You may unsubscribe from marketing communications at any time.

Lumivo does not sell personal information.

We may disclose personal information where reasonably necessary to operate the Services, including to:

Participating Merchants

Where necessary for Voucher redemption, fulfillment, customer support, or dispute resolution, we may provide relevant information such as:

• Voucher or order details;
• Redemption information; and
• Information reasonably necessary to verify or complete the transaction.

Payment and Financial Service Providers

We may share relevant information for:

• Payment processing;
• Refunds;
• Fraud prevention; and
• Transaction verification.

Service Providers

We may use third-party providers for:

• Website hosting;
• Email delivery;
• Technology services;
• Security;
• Analytics; and
• Customer support.

These providers may process personal information on Lumivo's behalf for the purposes described in this Policy.

Lumivo operates internationally, and personal information may be processed in Singapore and other countries where Lumivo or its service providers operate.

Where required by applicable law, Lumivo will take reasonable steps to ensure that personal information transferred overseas receives an appropriate standard of protection.

Lumivo may use cookies and similar technologies to:

• Operate the website;
• Remember preferences;
• Understand website usage;
• Improve performance; and
• Support security.

You may manage cookies through your browser settings. Disabling cookies may affect certain website functions.

Lumivo takes reasonable technical and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, loss, or misuse.

We retain personal information only for as long as reasonably necessary for business or legal purposes, including providing the Services, maintaining transaction records, preventing fraud, resolving disputes, and complying with legal obligations.

Depending on applicable law, you may have rights to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Withdraw consent where applicable; and
• Opt out of marketing communications.

Requests may be subject to reasonable identity verification and applicable legal requirements.

The Services are not intended for children who are not legally permitted to make online purchases in their jurisdiction.

Lumivo does not knowingly collect personal information from children where such collection is prohibited by applicable law.

The Services may contain links to or use third-party websites, payment providers, merchants, and other services.

Lumivo is not responsible for the privacy practices of third parties. You should review their applicable privacy policies.

Lumivo may update this Privacy Policy from time to time to reflect changes in our Services, business operations, technology, or applicable laws.

The updated version will be published on https://lumivolife.com and will state its effective date.

For privacy questions or requests concerning personal information:
Lumivo Global Pte. Ltd.

Privacy Email: [email protected]
Customer Support: [email protected]
Website: https://lumivolife.com

Please do not send complete payment card numbers, security codes, passwords, or other sensitive payment information by email.

© 2026 Lumivo Global Pte. Ltd. All rights reserved.